Sales and Customer Engagement

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Customer Support

Customer support used to mean a face-to-face conversation with a customer or a phone call.&nbsp; Today, technology has changed how we approach customer support.&nbsp; It now encompasses the internet, websites, webchats, and even smart phone apps.&nbsp; The customer experience begins long before the purchase is made.With our “Non-Telephone Customer Support” workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.Workshop Objectives:<ul><li>Define customer support</li><li>Know the different venues for customer support</li><li>Recognize challenges of customer support</li><li>Learn different applications</li><li>Know proper forms of documentation</li><li>Learning to be proactive in customer support</li></ul>

The "Non-Telephone Customer Support" workshop explores digital customer support methods, highlighting opportunities for enhanced service. It focuses on internet-based support strategies and proactive customer engagement.

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Customer Support

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